Mobile telecom operator Asiacell has streamlined its business processes to improve services to its 8 million subscribers across Iraq with a business service management solution from HP.
HP Business Service Management software gives Asiacell’s IT team full visibility of the company’s IT infrastructure, applications and services as a single integrated platform that can be tracked, managed and controlled more efficiently, a statement said.
Tool consolidation and the automation of previously manual tasks have boosted productivity while cutting operational expense. Intelligent monitoring capabilities expedite problem diagnosis and resolution to keep Asiacell’s operations running without disruption to services, ensuring customer satisfaction, according to the statement.
“Phase 1 of Asiacell’s project to build an enterprise-class management and monitoring system, starting with the IT department, has been100 per cent successful,” said Muhammad Tawfiq, senior IT manager of Asiacell.
“HP Business Service Management software has improved our ability to respond to market changes and provide better quality services.”
“Using HP Software will help ensure that Asiacell experiences no disruptions in customer service as they adapt and evolve with market changes,” said Karim Cheikh Ali, software country manager, HP Kuwait & Iraq.
“Customer satisfaction and superior service is a must in Asiacell’s business, and HP Software will be a key solution to help them pave the way for their flexible expansion in the future,” he added.
(Source: Trade Arabia)