FDC, one of the largest Value Added Distributors (VADs) of IT products in the Middle East, has officially opened its first service center in Iraq.
The launch of such a service center in Iraq has been much anticipated. Customers can now invest in their IT components and laptops with the peace of mind that the manufacturer’s warranty offered locally will come packaged with the products.
Equipped as a state-of-the-art facility, this new service center is staffed with highly skilled, vendor certified personnel trained to resolve after sales service issues, diagnosis and repair.
Complimented by FDC’s value added service and support, customers are guaranteed to get the highest-quality service in the fastest Turn Around Time (TAT).
The new service center is located in the heart of Baghdad making it easy to access for customers who require support.
Fully managed and controlled by FDC’s sophisticated systems and processes, all items pass through stringent quality control and every product distributed by FDC will carry the FDC warranty card displaying complete warranty information and service center contact details in Arabic.
“We built this service center in Iraq to provide the local market with the best after sales service. It was necessary to make our team of certified, in-house and highly experienced technical engineers available to ensure resolution of any technical issues in Iraq. We have also staffed the center with a second line of specialized engineers for maximum support at all levels. This new FDC Service Center is an important step that underlies FDC’s commitment to this exciting region as it serves to further solidify the FDC brand in the MENA market”, commented infrastructure manager of FDC Alan Pourmirza on the inauguration of the facility in Baghdad.