New Call Centre for Displaced Communities

UN agencies launch call centre to provide displaced communities across Iraq with information on humanitarian assistance

To call the IDP Information Centre, dial 6999 from an Iraqi mobile phone.

A national hotline for Iraqi citizens affected by the ongoing humanitarian crisis has been launched to provide timely information on humanitarian services such as food distribution points, medical services, and shelter options across Iraq.

The renewed conflict in Iraq has resulted in a displacement crisis of an unprecedented scale. Over 3.1 million people have been forced into displacement since January 2014 alone. People are scattered in over 3000 locations across the country.

This continues to present an enormous challenge for aid agencies trying to provide emergency and life-saving assistance to displaced populations. Many internally displaced persons (IDPs) are residing in hard to reach areas and are in desperate need of assistance and information about available services.

Bruno Geddo, UNHCR Representative in Iraq, said:

“More than 3.1 million Iraqis have been internally displaced since the beginning of 2014 and we are simply not able to reach everyone due to the sheer size of the crisis. People continue to be on the move and many more are being displaced as we speak.

"While the call centre will help identify and respond to the most urgent needs of the displaced, it will also ensure that up-to-date information is available to them, so that they can access the assistance and services they require.

“This is particularly important for displaced people living outside formal camps and settlements, who may otherwise not be easy to reach to help them meet their needs and harness their resources.”

The IDP Information Centre was established as a joint initiative of the Iraq Humanitarian Country Team in an effort to enhance two-way communication between displaced populations and aid agencies.

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