The Ministry showcased its planned pilot Public Service Centres – new hubs equipped with automated ICT platforms to deliver a variety of administrative services to the community, such as issuing personal status certificates (birth, divorce, death, etc.). These centres will serve as an example for the wider application of e-governance in the Kurdistan Region of Iraq.
“Responsive and accountable institutions are a key objective that UNDP is helping to achieve within its primary focus on democratic governance and peacebuilding in Iraq. Central to this objective is more efficient quality services to citizens whilst ensuring that no one is left behind.” said UNDP Country Director for Iraq, Mr. Mounir Tabet.
“Any such effort must pay special attention to helping the most vulnerable and marginalized segments of the population, who may not have access to or experience with ICT platforms to be equally served with these modern means.”
Partners of the KR-I Ministry of Interior from Azerbaijan and the Asan Khidmet Institution, which have provided technical advice and know-how through the course of the project E-Governance for Better Service Delivery also participated in the conference.